Frequently Asked Home Care Questions

The following are some of the most frequently asked questions by families in search of senior care for their aging parents, grandparents, or loved ones. If you don’t see your question listed below, please do’t hesitate to contact us directly at (469) 573-4213, and we’ll be more than happy to assist you.

What is home care?

In-home care provides seniors with one-on-one assistance in the comfort of their own homes, which enables them to live independently. Ambience In-Home Care helps seniors maintain their quality of life, and the personal attention they receive vastly enhances their safety, health, and happiness. Home care includes assistance with activities of daily living such as meal preparation, bathing, transportation, laundry, medication reminders, light housekeeping, and companionship.

My parents are reluctant to accept home care. Now what?

Convincing older adults they need help at home can be challenging. While they balk at the thought of losing independence, the opposite is actually true. By having a little help, they’re much more likely to retain independence because they remain in control of decisions affecting their lifestyle. Once a crisis (such as a fall, dehydration, or a severe UTI) occurs, decisions about their care will be in the hands of others. With professional home care, families can enjoy peace of mind knowing their loved ones are in safe and caring hands.


We have a couple of ideas:


  1. Ask your parents to try home care, at least temporarily. Once they meet their caregiver and see how nice it is to have an extra set of hands, “temporary” almost always becomes permanent.
  2. Come up with another name for “caregiver.” Some of our clients are more receptive to having a personal assistant or a housekeeper/chef.
  3. Ask your parents to do this for you: agree to a meeting with our owner. Once your parents meet our owner and understand that our company shares their goal of remaining at home, it’s a less threatening proposition.

Who pays for home care?

The services home care companies like ours offer aren’t covered by the government. The government typically only covers a limited number of visits by a nurse, physical therapist, or occupational therapist after a hospital stay or for homebound clients who have extensive medical needs.

Why should I use a company rather than hire a caregiver on my own?

Here are the reasons:


  1. With a private caregiver, you need to do the proper screening and background checks. After you hire that person, you then become a supervisor, and it isn’t always easy! We have a very rigorous system for screening and interviewing caregivers, so we hire only the highest-quality caregivers. Plus we handle all ongoing caregiver issues so the family never has to deal with them.
  2. When your private caregiver calls in sick or must head out of town to take care of a sick family member, you’re stuck finding a replacement or taking care of your loved one yourself. When you use a company, there are always backup caregivers available.
  3. Our caregivers are our employees, which means we pay all their taxes and workers’ compensation. Quite a few caregivers are injured on the job, and the Workers’ Compensation Bureau can come to your loved one looking for compensation if your caregiver files a claim.
  4. OOur caregivers work under a care plan developed by an expert in the field, and they have a team of supervisors who keep a close eye on the level of care being provided. It takes a lot more coordination than people think. And to get the best care, you should involve professionals.

Most important, however, is the fact that when you choose Ambience In-Home Care, you’re hiring an entire team of people who care. We’re there for the journey!

What’s unique about Ambience In-Home Care?

The most significant feature of our company is our approach to home care. We’re not interested in “adult babysitting,” and we aren’t simply a housekeeping service. We provide ongoing care management to ensure the care meets the highest standards and that our caregivers are helping our clients lead high-quality, purposeful lives. We are the top senior care provider in Richardson.


Another feature is that we specialize in live-in care, providing a high-quality alternative to assisted living and skilled nursing facilities. As you’ll see on our website, so many pieces of our philosophy contribute to our success: consistency in caregivers, a rigorous system for screening caregivers, a thorough training program, and more. If you decide to interview several home care companies, you need to keep us on your short list. Quite simply, we’re the best in the business.

How do you choose caregivers?

One of the reasons we’re so successful is our ability to match clients and caregivers. After our initial meeting and assessment with you or your loved one, we’ll have an excellent idea of the level of care needed and the type of personality that would be a good fit. At that point, our care team brainstorms to identify which of our employees would be a good fit. Nearly 100% of the time, we’re right on target with our “matchmaking” skills. However, at any time during the relationship, if the client wants to change caregivers—for any reason—we willingly do so.

Do I have to sign a contract?

No. While we have an agreement that spells out expectations, we don’t require a long-term commitment to our services. We want you to use us only if you’re 100% satisfied. As a matter of fact, we encourage older adults who are undecided about the value of home care to simply give us a try, even if it’s only for a month.


Our care goes wherever seniors need it. Our caregivers can even provide one-on-one services for seniors during hospital stays or after admission to assisted living facilities, ensuring they receive the high level of personal care and companionship they deserve. Our caregivers can even accompany seniors on vacation!

Will the caregiver move in to the senior’s home?

Caregivers stay in the home only for the duration of their assigned shifts. Caregivers must maintain separate residences and aren’t allowed to use the personal property of the seniors in their care without permission from the seniors themselves. They may not have visitors or invite family members to clients’ homes while they’re working.