Home Care Success Stories

At Ambience In-Home Care, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as live-in care specialists make us the trusted home care company in Richardson and the surrounding community. Read what our clients are saying about the quality of our care:

Ambience In-Home Care Client Reviews

“I have had a wonderful experience with Ambience In-Home Care! I needed immediate 24-hour care for my mom as she was rehabilitating after a fall. Ben and LuKeysha were great: they set up a meeting with us right away and made us a personalized care plan. The caregivers have been amazing! They keep my mom in good spirits, and I have the peace of mind that she is well taken care of.”

— Carol Henger

This company is absolutely awesome. Caregivers are professional and very caring. The owners are very passionate about customer service. I would recommend them highly.

— Mignon Morse

Ben Isaac, LuKeysha, and their staff are an excellent team of professionals. I highly recommend them as a provider. So grateful we have such caring people who give back to the community through their hard work and excellent service.

— Monica Jomah

Amazing care! Ben Isaac has been nothing but attentive, efficient, and thorough. If you need help or assistance with any health-related care, I highly recommend Ambience In-Home Care of Richardson.

— Joe Chandler

I could not have better things to say about this company. Ben and all of his associates are the most professional and caring team I have met in a very long time. I always feel welcomed and appreciated when I walk through the doors of Ambience In-Home Care.
This is a company that truly cares about everyone they serve, from their consumers to other business professionals. I am very blessed to have the opportunity to get involved with and support such an amazing company that shares the same values and beliefs that I do. Delivering excellent care with passion and commitment.

— Lauren Saxon

This is a wonderful company. The owner and Ben, the manager, are always making sure the care is top-notch and meeting your needs. They spent a lot of time with us to ensure we had a great match for a caretaker for my mom. Our caretaker is like family. Highly recommend!

— Lori Deas

Plans are made to fit your needs and your schedule, not what works for their company. Online posting of pics and services given every day on a private family page. Pricing is very reasonable. I highly recommend this company to anyone.

— Brenda Hass

Ben and LuKeysha have passion for helping families’ seniors stay in the place they want to be the most—their own homes. Their hearts are truly in what they do, and it’s easy to see when you meet them.

— Walter Jones

Love this place! A good group of people serving the community. Excellent customer service. Very professional.

— Trina Shorters

“In June of 2018, our life was turned upside down when we had to take my mother in without warning. One month later, our world was shaken again when we took mom to dinner and she fell, breaking her elbow and hip.

After rehab, we were trying to figure out how the two of us were going to care for Mom and keep an eye on her, since both of us were working people. My wife, through sheer luck, remembered seeing your business near where she shopped and arranged for you to take care of my mom.

In the past two years, your company has given us flexibility and the ability to keep working and keep doing what we do and not have to worry about Mom being alone at home. You’ve given Mom safety and companionship during the hours we are at work and helped us make sure that Mom was able to stay on her routine in our absence.

Over the past two years, mom fell in love with Tanika, Tiniqua, and Tobey.

We are very appreciative of the services you have provided, and we are grateful for your outstanding customer service. We will be recommending you to everyone we can think of. Thank you for two years of peace of mind.”

— JL Family

“I would also add that beyond the exceptional care that I got, my nutrition levels are much better now, and we have a much better knowledge of how to eat healthy. I also had a skin wound that, thanks to the attendant and her excellent care, is now almost healed, as was confirmed by my wound care nurse today. I am currently requesting that my company pay for a full-time attendant so that my health may stay this healthy. The old axiom is true: you can have a nurse or a wife, but you can’t have both, and I would like to have my wife back. I will be using your agency once we figure out the finances of a full-time attendant. I am that deeply impressed and appreciative of the exceptional level of both professional and compassionate care given me this entire week. I would hope others will be able to experience this as well. Looking forward (actually for the first time) to when my wife has to leave town again in August and I will need the attendant from Ambience In-Home Care.”

— Dave Roudebush

“It’s never easy to realize that your family needs more help than the family can provide on its own, and the decision to reach for outside support can be difficult. In 2006, my mom was diagnosed with Parkinson’s disease. My parents live in a house on their own, and for the past five years, I watched my mom’s mobility and level of independence steadily decrease and my dad’s levels of stress and responsibility significantly increase. My sister and I looked into several home care organizations and ultimately decided upon Ambience In-Home Care. We were impressed with their balanced approach to care and their thorough and genuine efforts to get to know my mom and find a caregiver best suited for her needs. Ambience In-Home Care has been a huge source of support for both my parents. With the help of her caregiver, my mom can participate in the activities she loves without needing to depend on my dad to accompany her. My dad can now enjoy some relaxing time on his own. In many ways, Ambience In-Home Care has given my parents a part of their life back. It has been such a relief knowing that they are in such safe and professional hands.”

— Sessional Instructor, Dept. of Counselling Psychology, UBC

“Our family has been using Ambience In-Home Care services since October 2010 and recommend this company and their caregivers 100%. My mother has Alzheimer’s, so we require personal care, companionship, and light housekeeping duties. Carolina and her team of case workers really put the effort into finding the right match for the patients and their families. We have been fully supported by all members of the company and appreciate their personal touch.”

— Cathy S., Surrey

“My sincere thanks to you and your staff at Ambience In-Home Care for coming to my 11th-hour rescue back in May. Your caregiver helped me shower daily, made my bed, prepared meals, and did some food shopping, light cleaning, and the laundry. She was a gem, always on time, and her manner and demeanor exhibited her many years of experience as an expert caregiver. She was dependable, calm, caring, and trustworthy. I also enjoyed her lovely sense of humor. I also salute you for your flexibility in making the effort to accommodate a prospective client at the last minute as well as your reasonable cost for the excellent care received.”

— Patricia L. Waller, Retired U.S. Diplomat

“My wife, Carol, had a hard two-year struggle with incurable cancer, declining steadily until life was hardly more than a pinhole. The last year, I arranged for a caretaker for weekdays and had help from my daughters, but in the final month, they needed help as well, and I was no longer able to handle weekends and nights. We contacted Ambience In-Home Care, who provided around-the-clock attendants. I cannot really find the words to say how wonderful they were: highly competent, comforting, caring, endlessly patient, and reassuring. They became family friends. Carol passed away—thankfully, in peace—clutching in her hand a little soft animal that one of the attendants had given her. It was symbolic of the relationship that had developed. I cannot praise and thank them enough.”

— Dr. Noam Chomsky

“Ambience In-Home Care raises exactly the right banner in promoting balanced care as the foundation for all good care. In the rush of medical care systems that focus almost exclusively on problems, balanced care encourages an approach which emphasizes creating strengths. For centuries, we have known that better health in aging is tied to physical, emotional, social, and spiritual factors. Regardless of diseases, building on these basics of good health matters.

But beyond creating strengths for elders, families that emphasize balanced care will come to work together and understand more clearly how to cope with medical problems and illnesses. The secret is in the strength of the foundation of care. The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged. Ambience In-Home Care is about foundation building—for elders, families, supportive friends, and, ultimately, for your health care team.”

— Dr. Dennis McCullough